Documentation Index
Fetch the complete documentation index at: https://docs.rxscale.com/llms.txt
Use this file to discover all available pages before exploring further.
Processing Orders
When a doctor signs a prescription, the associated order is routed to a pharmacy for fulfillment. This page explains how to handle orders from the moment they arrive in your queue through to completion.Viewing Incoming Orders
New orders appear in your dashboard and in the Prescriptions section. Each order includes:- Patient information — The patient’s name and delivery address.
- Prescribed medication — The products and quantities requested.
- Prescription details — The signed prescription associated with the order.
- Delivery type — Whether the order is for shipping or pharmacy pickup.
Order Statuses
Orders move through a series of statuses as you process them. Here is what each status means from your perspective:| Status | What It Means | What To Do |
|---|---|---|
| Waiting for pharmacy | The order has arrived in your queue. | Review the order and check stock availability. |
| Pending review | You are reviewing the order. | Verify the prescription and product availability. |
| In-progress | You are preparing the order. | Pick and pack the medication. |
| Ready for pickup | The order is packed and ready. | Ship the order or prepare it for patient pickup. |
| Completed | The order has been fulfilled. | No further action needed. |
| Cancelled | The order was cancelled. | Stop processing and return items to stock if necessary. |
Processing an Order
Review the order
Open the order to see the prescribed medication, patient details, and prescription. Verify that you have the required products in stock.
Accept the order
Once you have confirmed stock availability, accept the order. This moves the order to “in-progress” and lets the system know you are working on it.
Prepare the medication
Pick the products from your inventory, verify them against the prescription, and pack them for shipping or pickup.
Handling Cancelled Orders
Orders can be cancelled at various stages. If an order is cancelled:- Before you start processing — Simply acknowledge the cancellation. No further action is needed.
- While you are preparing it — Stop processing, return any picked items to stock, and update the order status.
- After shipping — Contact the support team for guidance on handling returns.
Payment Status
Each order displays a payment status badge in the prescriptions table:- Paid (green) — The order contains a physical prescription, which means the patient has already paid for the medication.
- Unpaid (yellow) — The order contains only digital prescriptions, meaning payment has not yet been collected.
Downloading Prescriptions
You can download prescription PDFs directly from the prescriptions table.Single Download
Click the download icon next to any order to download that order’s prescription as a PDF file.Bulk Download
To download multiple prescriptions at once:Select orders
Use the checkboxes in the prescriptions table to select the orders you want to download. You can use the checkbox in the header row to select all orders on the current page.
You can select up to 100 orders per bulk download. The ZIP file contains one PDF per order, named with the order’s unique identifier.
Tips for Efficient Order Processing
- Process orders promptly. Quick turnaround improves patient satisfaction and keeps the workflow moving.
- Keep statuses up to date. Accurate status tracking helps patients and the RxScale team know exactly where each order stands.
- Check stock before accepting. Verify that you have the required products before accepting an order to avoid delays.
- Set up notifications. Configure your notification preferences in Settings so you are alerted when new orders arrive.
Related Topics
- Pharmacy Order Statuses — Detailed explanation of all pharmacy order statuses.
- Order Statuses — How order statuses work across the entire system.
- Shipping — How to set up and manage shipping.