Help Center
This help center explains how RxScale works — from orders to prescriptions to pharmacy fulfillment. Whether you are a pharmacist, doctor, or admin, you will find clear explanations of statuses, processes, and features here.What is RxScale?
RxScale is a digital platform that connects patients, doctors, and pharmacies to manage prescriptions and medication orders. It handles the entire workflow: a patient places an order, a doctor reviews and signs the prescription, and a pharmacy fulfills it.Topics
Order Statuses
Understand what each order status means and how orders move through the system.
Prescription Statuses
Learn about prescription review, approval, and signing statuses.
Pharmacy Order Statuses
See what each status means from the pharmacy’s perspective and what actions to take.
Fulfillment Statuses
Track fulfillment progress from open to finished.
Prescription Signing
Understand how electronic prescription signing (QES) works.
Delivery Types
Learn about the different delivery options available for orders.
Wallet Passes
Find out how digital wallet passes work for patient identity verification.
Notifications
See what notifications are available and how to subscribe to them.