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Booking and joining your appointment

RxScale powers the video appointment booking your healthcare provider offers. This guide explains what to expect when you book a video consultation and how to join your meeting. You will not need to create a separate RxScale account. The booking page and the video room are launched from your provider’s site using a short-lived link they generate for you.

Book an appointment

Pick a time slot and confirm your appointment.

Join your appointment

Open the video room when it’s time to meet your doctor.

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What you’ll need

  • A modern web browser (Chrome, Firefox, Edge, or Safari).
  • A stable internet connection.
  • Camera and microphone access — your browser will ask once you join the call.
  • The booking link sent by your provider (usually in an email, SMS, or order confirmation page).

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How your data is handled

Your name, date of birth, and any other profile details are sent securely from your provider to RxScale when you start the booking flow. The booking link itself does not expose your identity — even if you forward it accidentally, the link can only be used to view the booking session, not your personal data. For full details on how RxScale handles patient data, ask your provider for their privacy notice.