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What you can do here

RxScale powers the video appointment booking and the online prescription requests your healthcare provider offers. Which of them you see depends on your provider. This guide explains what to expect in each case. You will not need to create a separate RxScale account. Everything is launched from a link your provider generates or publishes for you.

Book an appointment

Pick a time slot and confirm your appointment.

Join your appointment

Open the video room when it’s time to meet your doctor.

Request a prescription

Ask a doctor to review a prescription request, and pay the review fee.

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What you’ll need for a video appointment

  • A modern web browser (Chrome, Firefox, Edge, or Safari).
  • A stable internet connection.
  • Camera and microphone access — your browser will ask once you join the call.
  • The booking link sent by your provider (usually in an email, SMS, or order confirmation page).

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How your data is handled

Your name, date of birth, and any other profile details are sent securely from your provider to RxScale when you start the booking flow. The booking link itself does not expose your identity — even if you forward it accidentally, the link can only be used to view the booking session, not your personal data. Prescription requests work differently, because you type your details in yourself — see Requesting a prescription. For full details on how RxScale handles patient data, ask your provider for their privacy notice.