Skip to main content

​
Settings

The Settings section of the Pharmacy Portal lets you configure your pharmacy profile, shipping options, and notification preferences. This page covers the key settings you can manage.

​
Account Settings

Your account settings include your pharmacy’s basic information:
  • Pharmacy name — The name displayed in the system.
  • Contact information — Email address and phone number for your pharmacy.
  • Address — Your pharmacy’s physical address.
Keep this information up to date so that patients and the RxScale team can reach you when needed.

​
Shipping Configuration

Shipping settings control how you create and manage shipping labels. Here you can:
  • Configure your shipping carrier — Add or update your carrier account details.
  • Set default shipping options — Choose your preferred shipping method and packaging settings.
  • Manage return label settings — Configure how return labels are generated for your pharmacy.
For detailed instructions on setting up shipping, see the Shipping guide.

​
Notification Preferences

Control what notifications you receive and how you receive them:
  • New order notifications — Get alerted when a new order is assigned to your pharmacy.
  • Low stock alerts — Receive a notification when a product’s stock level falls below your configured threshold.
  • Order update notifications — Stay informed about changes to orders, such as cancellations.
Configuring your notifications helps you stay on top of your workflow without having to check the portal constantly.

​
Linking Pharmacies to Shops

If your pharmacy serves multiple shops (online stores), you can manage these connections in the Settings section. Linking a pharmacy to a shop means that orders from that shop can be routed to your pharmacy for fulfillment.
  • View linked shops — See which shops are currently connected to your pharmacy.
  • Manage links — Your organisation administrator or RxScale account manager can add or remove shop links based on your needs.
Shop linking is typically managed by your organisation administrator. If you need to add or remove a shop connection, contact your administrator or account manager.

​
Tips

  • Review your settings periodically. Make sure your contact information, shipping configuration, and notification preferences are current.
  • Set up notifications early. Configuring notifications when you first start using the portal ensures you never miss an important order or stock alert.
  • Keep shipping details accurate. Incorrect carrier information can cause delays in label creation and shipping.