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Order Statuses

Every order in RxScale goes through a series of statuses as it moves from creation to completion. This page explains what each status means in plain language.

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Status Overview

StatusDisplay NameDescription
initOrder createdThe order has just been placed.
startedProcessing startedThe system is processing your order.
waiting for doctorAwaiting doctor reviewA doctor needs to review and approve the prescription.
waiting for pharmacySent to pharmacyThe order has been sent to a pharmacy for fulfillment.
pausedPausedThe order is temporarily on hold.
completedCompletedThe order has been successfully fulfilled.
cancelledCancelledThe order was cancelled.
out of stockOut of stockOne or more items are currently unavailable.
waiting for manual inputRequires attentionThe order needs manual review by the support team.
waiting for clearanceAwaiting clearanceThe order is waiting for authorization.
waiting for paymentPayment pendingWaiting for payment confirmation.
pharmacy not foundNo pharmacy availableNo suitable pharmacy was found for this order.
prescription declinedPrescription declinedThe doctor declined the prescription.
prescription not foundPrescription missingThe prescription could not be located.
prescription not signedAwaiting signatureThe prescription has not been signed yet.

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Happy Path: How a Typical Order Flows

The diagram below shows the normal path an order takes when everything goes smoothly. 
  init
   |
   v
 started
   |
   v
 waiting for doctor
   |
   v
 waiting for pharmacy
   |
   v
 completed
1

Order created (init)

A patient places an order. The system creates the order and begins initial processing.
2

Processing started (started)

The system validates the order details and prepares it for doctor review.
3

Awaiting doctor review (waiting for doctor)

The order is sent to a doctor for review. The doctor will check the prescription request, verify it is appropriate, and either approve or decline it.
4

Sent to pharmacy (waiting for pharmacy)

After the doctor approves and signs the prescription, the order is routed to a pharmacy. The pharmacy will prepare the medication.
5

Completed

The pharmacy has fulfilled the order and the patient has received their medication. The order is now closed.

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Other Statuses Explained

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Paused

An order may be paused if additional information is needed or if there is a temporary issue that prevents the order from moving forward. Once the issue is resolved, the order will resume.

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Out of Stock

This means one or more products in the order are currently not available at the assigned pharmacy. The system may try to find an alternative pharmacy, or the order may need to wait until stock is replenished.

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Requires Attention (waiting for manual input)

The order has encountered a situation that cannot be resolved automatically. A member of the support team will review the order and take the appropriate action.

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Awaiting Clearance (waiting for clearance)

The order is waiting for an authorization step to be completed before it can proceed.

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Payment Pending (waiting for payment)

The patient’s payment has not yet been confirmed. The order will proceed once payment is received.

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No Pharmacy Available (pharmacy not found)

The system could not find a pharmacy that can fulfill this order. This may happen if the required products are not stocked by any connected pharmacy. The support team will work to resolve this.

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Prescription Declined

The doctor reviewed the prescription and decided not to approve it. The patient may need to schedule a new consultation or provide additional information.

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Prescription Missing (prescription not found)

The prescription associated with this order could not be located in the system. The support team will investigate.

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Awaiting Signature (prescription not signed)

The doctor has approved the prescription, but it has not yet been electronically signed. The prescription must be signed before the order can be sent to a pharmacy. See Prescription Signing for more details.

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Cancelled

The order was cancelled. This can happen for various reasons, such as a patient request, a doctor decision, or a system-level cancellation. Cancelled orders cannot be resumed.