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Shipping

This page explains how to configure your shipping setup and track deliveries through the Pharmacy Portal.

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Setting Up Shipping

Before you can ship orders, you need to configure your shipping carrier in the Pharmacy Portal.
1

Go to Settings

Navigate to the Settings section from the sidebar.
2

Open shipping configuration

Find the shipping configuration area within your settings.
3

Add your carrier

Enter your shipping carrier details. RxScale supports integration with common carriers. Your account manager can help you set up the right carrier for your needs.
4

Save your configuration

Save your settings. RxScale can use this configuration for supported shipping workflows.

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Creating Shipping Labels

Shipping label creation in the Pharmacy Portal is currently available only after feature activation by RxScale. Contact RxScale if you want to activate this workflow for your pharmacy. When the feature is not active, label and return-label buttons are disabled in the Pharmacy Portal. You can still view shipment details and add tracking information when completing a shipped order. Once the order is shipped, keep the order status and tracking information up to date.

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Tracking Shipments

After shipping an order, you can track its delivery status from the Pharmacy Portal. Tracking information is typically provided by your shipping carrier and is displayed alongside the order details. Both you and the patient can see the tracking status, so there is no need to manually notify patients about their delivery progress.

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Return Labels

In some cases, you may need to create a return label for an order. Return-label creation in the Pharmacy Portal also requires feature activation by RxScale.
Return policies and processes may vary depending on your organisation’s configuration. Contact your account manager for details about your specific setup.

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Tips for Shipping

  • Double-check addresses. Before creating a shipping label, verify the delivery address is correct to avoid failed deliveries.
  • Ship promptly. Once an order is ready, ship it as soon as possible. Patients appreciate quick delivery.
  • Keep tracking information updated. If there are issues with a delivery, the tracking information helps the support team assist the patient.
  • Processing Orders — How to handle orders from start to finish.
  • Settings — Configure your shipping and other preferences.