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Shipping

This page explains how to configure your shipping setup, create shipping labels, and track deliveries through the Pharmacy Portal.

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Setting Up Shipping

Before you can ship orders, you need to configure your shipping carrier in the Pharmacy Portal.
1

Go to Settings

Navigate to the Settings section from the sidebar.
2

Open shipping configuration

Find the shipping configuration area within your settings.
3

Add your carrier

Enter your shipping carrier details. RxScale supports integration with common carriers. Your account manager can help you set up the right carrier for your needs.
4

Save your configuration

Save your settings. You can now create shipping labels directly from the Pharmacy Portal.

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Creating Shipping Labels

Once your carrier is configured, you can create shipping labels for orders that are ready to ship.
  1. Open the order you want to ship.
  2. Confirm the delivery address is correct.
  3. Create the shipping label. The system will generate a label using your configured carrier.
  4. Print the label and attach it to the package.
  5. Hand the package to your shipping carrier.
The order status will be updated to reflect that it has been shipped.

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Tracking Shipments

After shipping an order, you can track its delivery status from the Pharmacy Portal. Tracking information is typically provided by your shipping carrier and is displayed alongside the order details. Both you and the patient can see the tracking status, so there is no need to manually notify patients about their delivery progress.

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Return Labels

In some cases, you may need to create a return label for an order. Return labels allow patients to send products back to your pharmacy. The process for creating return labels is similar to creating shipping labels:
  1. Open the relevant order.
  2. Select the option to create a return label.
  3. The return label is generated and can be sent to the patient.
Return policies and processes may vary depending on your organisation’s configuration. Contact your account manager for details about your specific setup.

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Tips for Shipping

  • Double-check addresses. Before creating a shipping label, verify the delivery address is correct to avoid failed deliveries.
  • Ship promptly. Once an order is ready, ship it as soon as possible. Patients appreciate quick delivery.
  • Keep tracking information updated. If there are issues with a delivery, the tracking information helps the support team assist the patient.
  • Processing Orders — How to handle orders from start to finish.
  • Settings — Configure your shipping and other preferences.