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Shipping

This page explains how to configure your shipping setup and track deliveries through the Pharmacy Portal.

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Pharmacy Suite subscription

Creating shipping labels in the Pharmacy Portal requires an active Pharmacy Suite subscription. Subscribe from Settings or from the status control in the navigation bar. After checkout, the portal confirms the subscription and unlocks carrier setup. Without an active subscription, label and return-label actions stay disabled. You can still view shipment details and add tracking information when completing a shipped order.
If Subscribe does not appear, or checkout does not complete, contact your RxScale account manager.

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Setting Up Shipping

Once you are subscribed, configure your own carrier contract in Settings. RxScale books labels through that contract — there is no extra provisioning step, and a complete configuration is ready to use immediately.
1

Go to Settings

Navigate to the Settings section from the sidebar.
2

Open shipping configuration

Find the shipping configuration area. This section is available after your Pharmacy Suite subscription is active.
3

Add your carrier

Choose a carrier and enter the contract details. Currently available:
  • DHL Paket (Germany) — your Geschäftskundenportal system user and billing number.
DHL Express and DPD appear in the carrier list as Coming soon and cannot be selected yet.
4

Save your configuration

Save the form. When the sender address, service, and required credentials are filled in, the configuration is active and you can print labels from an order. Incomplete configurations stay pending until those fields are complete.
Return labels are available for DHL Paket. Other carriers will follow when they become available.

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Test Mode

You can switch DHL Paket (Direct) into test mode. This is a setting on the carrier configuration — not a choice you make per order. While test mode is on for a carrier, RxScale books that carrier’s labels against DHL’s sandbox using RxScale’s own test credentials instead of your DHL contract. No parcel is dispatched, the tracking number is not real, and the shipment is not billed. Test mode is available for DHL Paket (Direct) only. DPD and DHL Express do not have this setting. The Test mode checkbox is in the carrier form in Settings, both when you add the carrier and when you update its credentials. You can always tell when test mode is involved:
  • A carrier’s card in Settings shows the Test mode badge (blue), next to Default (green) and Pending (yellow), when that carrier’s configuration is in test mode.
  • A shipment shows the Test shipment badge (blue), in the order view and in the full shipments dialog, when it was booked while test mode was on.
Each shipment keeps whichever mode was active when it was booked. Its label and return label continue to go through the same DHL sandbox or live DHL account, even if you change the carrier’s test mode setting afterward.
Test mode does not warn you before you use it on a real order. If test mode is on when you create a shipping label, that order gets a sandbox label and is never actually shipped — there is no separate confirmation step. Before shipping a real order, check the carrier card for the Test mode badge, and only enable test mode for your own testing.

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Creating Shipping Labels

Open the order and create a shipping label. RxScale sends the order to your configured carrier and returns a printable label. Once the order is shipped, keep the order status and tracking information up to date.

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Tracking Shipments

After shipping an order, you can track its delivery status from the Pharmacy Portal. Tracking information is typically provided by your shipping carrier and is displayed alongside the order details. Both you and the patient can see the tracking status, so there is no need to manually notify patients about their delivery progress.

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Return Labels

Return-label creation also requires an active Pharmacy Suite subscription. Return labels are available for DHL Paket.
Return policies and processes may vary depending on your organisation’s configuration. Contact your account manager for details about your specific setup.

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Tips for Shipping

  • Double-check addresses. Before creating a shipping label, verify the delivery address is correct to avoid failed deliveries.
  • Ship promptly. Once an order is ready, ship it as soon as possible. Patients appreciate quick delivery.
  • Keep tracking information updated. If there are issues with a delivery, the tracking information helps the support team assist the patient.
  • Processing Orders — How to handle orders from start to finish.
  • Settings — Configure your shipping and other preferences.