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Joining RxScale

Your telemedicine partner can share an invite link that connects your pharmacy to their RxScale organisation. The link is bearer-credentialed — treat it like a one-time access code. The admin shares the link through their own channel (email, WhatsApp, etc.). Click it on a desktop browser. If the link is no longer valid (expired or already used) you’ll see a “This link is no longer valid” screen. Ask the admin for a fresh link.

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Sign in or sign up

The page offers a Continue with RxScale button. Click it. The Auth0 dialog handles both signing into an existing RxScale account and creating a fresh one.

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Pick or create a pharmacy group

After login, you’ll see your pharmacy groups (if any). You can:
  • Pick an existing group to connect it to the telemedicine partner. If the group already serves them, the form shows an “Already connected” badge — submitting it is a no-op success.
  • Create a brand-new group by picking the “Create a new pharmacy group” option and giving it a name.
Optionally set a pharmacy display name; the field defaults to the group name when left empty.

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What success looks like

You’ll see either “X can now route prescriptions to your pharmacy” (new connection) or “You’re already set up to receive prescriptions from X” (already connected). Either way, you’re done.

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If you see “Finishing your account setup”

Sometimes the page lands a half-second before your account fully provisions in our backend. Wait a moment and click Try again — it’ll clear on its own.