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Pharmacy Order Statuses

When a pharmacy receives an order through RxScale, the order goes through a series of statuses. This page explains what each status means from the pharmacy’s perspective and what you should do at each stage.

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Status Overview

StatusWhat It Means
initOrder received but not yet reviewed. The order has just arrived in the system.
waiting for pharmacyOrder is in your queue, waiting for you to process it.
pending reviewYou are reviewing the order and checking availability.
in-progressYou are currently preparing the order (picking, packing medication).
ready_for_pickupThe order is packed and ready for pickup or shipping.
completedThe order has been fulfilled and delivered to the patient.
cancelledThe order was cancelled and no longer needs to be processed.

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Order Flow

      init
       |
       v
waiting for pharmacy
       |
       v
 pending review
       |
       v
  in-progress
       |
       v
ready_for_pickup
       |
       v
   completed

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What Should I Do?

No action needed yet. The order has just been created and is being set up in the system. It will move to your queue shortly.
Review the order. Open the order to see what products are requested and check if you have them in stock. Move the order to “pending review” when you start looking at it.
Verify stock and prescription details. Confirm that you have the requested medication in stock and that the prescription details are correct. If everything looks good, begin preparing the order.
Pick and pack the medication. Gather the requested items and prepare the package for shipping or pickup. Once the order is ready, update the status.
Hand off the order. The package is ready. If it is being shipped, hand it to the shipping carrier. If the patient is picking it up, have it ready at the counter.
No further action needed. The order has been delivered and is now closed. Keep your records updated for reference.
Stop processing if you have not shipped yet. If you have already begun preparing the order, return the items to stock. No shipment should be made for cancelled orders.

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Tips for Pharmacies

  • Process orders promptly. Moving orders through statuses quickly keeps patients informed and improves the overall experience.
  • Keep statuses up to date. Accurate status tracking helps patients know exactly where their order stands.
  • Check for cancellations. Before shipping an order, verify that it has not been cancelled in the meantime.
  • Contact support if something is wrong. If an order has incorrect details or you cannot fulfill it, reach out to the RxScale support team rather than ignoring the order.