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Wallet Passes

RxScale uses digital wallet passes to help verify patient identity. This page explains what wallet passes are, how they work, and how patients use them.

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What is a Wallet Pass?

A wallet pass is a digital card that lives on the patient’s phone, in their Apple Wallet or Google Wallet app. It contains a QR code that can be scanned to verify the patient’s identity. Think of it like a digital membership card: the patient always has it on their phone and can show it whenever they need to prove who they are.

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How Does It Work?

Patient receives wallet pass
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Patient adds it to their phone wallet
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At verification, patient shows QR code
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Staff scans the QR code
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System sends OTP to patient's phone
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Patient provides OTP to confirm identity

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Step by Step

  1. Patient receives a wallet pass. When a patient is registered in the RxScale system, they can receive a wallet pass via email or a direct link.
  2. Patient adds it to their phone. The patient taps the link to add the pass to their Apple Wallet or Google Wallet. The pass is now stored on their phone and accessible at any time.
  3. Showing the QR code. When the patient needs to verify their identity (for example, when picking up medication at a pharmacy), they open their wallet app and show the QR code on the pass.
  4. Scanning the QR code. The pharmacy staff or other authorized person scans the QR code using the RxScale system.
  5. OTP verification. After the QR code is scanned, the system sends a one-time password (OTP) to the patient’s registered phone number via SMS. The patient tells the staff member the code they received.
  6. Identity confirmed. Once the OTP is verified, the patient’s identity is confirmed and the process can continue (for example, handing over the medication).

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Why Use a Wallet Pass?

  • Convenient — The patient always has it on their phone. No need to carry a physical card.
  • Secure — The QR code alone is not enough to verify identity. The additional OTP step ensures that only the actual patient can complete verification.
  • Fast — Scanning a QR code and entering an OTP takes just a few seconds.

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Frequently Asked Questions

Alternative identity verification methods are available. Contact the support team for options.
The patient should contact the support team to update their registered phone number before attempting verification.
Wallet passes may be updated or replaced over time. Patients will be notified if they need to update their pass.
While the QR code can be screenshot, the OTP verification step prevents someone else from using it. The OTP is sent to the patient’s registered phone number, so only the actual patient can complete the verification.
  • Order Statuses — Track your order through the system.
  • Delivery Types — Wallet passes are especially useful for pharmacy pickup orders.