Delivery Types
RxScale supports several delivery methods for getting medication to patients. The delivery type is selected when an order is placed and affects how the order is processed and fulfilled.Available Delivery Types
Standard Shipping
The most common delivery option. The pharmacy packs the order and ships it to the patient’s address using a standard postal or courier service.- Typical delivery time: A few business days, depending on the shipping provider and destination.
- Best for: Non-urgent medication refills and routine orders.
Express Shipping
A faster shipping option for patients who need their medication sooner. The pharmacy prioritizes the order and uses an express courier service.- Typical delivery time: Next business day or same day, depending on availability and location.
- Best for: Urgent medication needs where the patient cannot wait for standard shipping.
Pharmacy Pickup
The patient picks up the order directly at the pharmacy. No shipping is involved.- Typical delivery time: Available as soon as the pharmacy has prepared the order.
- Best for: Patients who live near the pharmacy or need their medication immediately.
How Delivery Type Affects Order Processing
The delivery type influences several aspects of how an order moves through the system:| Aspect | Standard Shipping | Express Shipping | Pharmacy Pickup |
|---|---|---|---|
| Pharmacy selection | May be routed to any suitable pharmacy | Routed to pharmacies that support express delivery | Routed to the selected pharmacy |
| Processing priority | Normal | Higher priority | Normal |
| Packaging | Standard shipping packaging | Express shipping packaging | Counter pickup packaging |
| Tracking | Shipping tracking may be provided | Shipping tracking is typically provided | Not applicable |
Frequently Asked Questions
Can I change the delivery type after placing an order?
Can I change the delivery type after placing an order?
In most cases, the delivery type cannot be changed after the order has been placed. Contact the support team if you need to make a change.
Does the delivery type affect the cost?
Does the delivery type affect the cost?
Yes, different delivery types may have different costs. Express shipping is typically more expensive than standard shipping. Pharmacy pickup usually has no shipping cost.
How do I know which pharmacies support express delivery?
How do I know which pharmacies support express delivery?
The system automatically routes express orders to pharmacies that support express delivery. You do not need to select a pharmacy manually for express orders.
Related Topics
- Order Statuses — Track where your order is in the process.
- Pharmacy Order Statuses — See what happens at the pharmacy.
- Fulfillment Statuses — Track fulfillment progress.