Products and SKUs
Your product catalog is the foundation of your RxScale integration. This page explains how products and SKUs work and how to manage them.Understanding Products and SKUs
Products
A product represents a medication or treatment that patients can request through your shop. Each product has:- Name — The display name patients will see.
- Description — Information about the product.
- Category — How the product is classified.
- Associated questionnaire — The medical questionnaire patients must complete when requesting this product.
SKUs (Stock Keeping Units)
Each product can have one or more SKUs. A SKU represents a specific variant of a product. For example:| Product | SKU Variant | SKU |
|---|---|---|
| Medication A | 30 tablets, 10mg | MED-A-30-10 |
| Medication A | 60 tablets, 10mg | MED-A-60-10 |
| Medication A | 30 tablets, 20mg | MED-A-30-20 |
Managing Your Product Catalog
You can manage your products and SKUs through the Management API or by working with your RxScale account manager. Common tasks include:Adding Products
New products are typically set up during your initial onboarding. To add products later:- Define the product details (name, description, category).
- Create the associated medical questionnaire if one does not already exist.
- Add one or more SKUs with pricing and stock information.
- Link the product to your shop.
Adding new products usually requires coordination with your account manager, especially when a new medical questionnaire needs to be created.
Managing SKU Variants
You can add, update, or deactivate SKU variants for existing products. When managing SKUs, keep in mind:- Each SKU must have a unique identifier.
- Price and stock levels are managed per SKU.
- Deactivating a SKU removes it from your shop without deleting historical data.
Linking Products to Shops
Products need to be linked to a shop before patients can see and order them. If you operate multiple shops, each shop can have its own selection of products.- A product can be linked to multiple shops.
- Each shop can display different products based on its target audience or region.
- Product availability is controlled at the SKU level, so a product can be available in one shop but out of stock in another.
Price and Stock Management
Pricing
Prices are set per SKU. When updating prices:- Price changes apply to new orders immediately.
- Existing orders are not affected by price changes.
- Make sure your prices are consistent with your shop’s display to avoid confusion.
Stock Levels
Stock levels determine whether a product can be ordered. The stock for each SKU is managed by the pharmacy that fulfills orders for that product.- When stock reaches zero, the SKU is marked as out of stock and cannot be ordered.
- Stock is automatically reduced when orders are completed.
- Pharmacies can update their stock levels through the Pharmacy Portal or API.
Related Topics
- Orders and Prescriptions — How orders flow through the system.
- Management API — Manage products programmatically.
- Management API Products Reference — Full API documentation for product endpoints.