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Getting Started

This page introduces the key concepts of RxScale for telemedicine providers and guides you through setting up your integration.

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What is RxScale for Telemedicine Providers?

RxScale handles the prescription and order management workflow behind your telemedicine platform. When a patient needs medication through your service, RxScale takes care of:
  • Prescription review — Routing the prescription to a qualified doctor for review and approval.
  • Electronic signing — Managing the qualified electronic signature (QES) process for legal compliance.
  • Pharmacy fulfillment — Routing the signed prescription to a pharmacy for preparation and delivery.
  • Status tracking — Keeping all parties informed about order progress at every step.
You focus on the patient experience. RxScale handles everything behind the scenes.

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Key Concepts

Before you start, it helps to understand these core concepts:

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Shops

A shop is your patient-facing online presence. It is where patients browse products and place orders. You can have one or more shops, each with its own product catalog and configuration.

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Products

Products are the items available in your shop. In the context of telemedicine, products are typically medications or treatment plans that patients can request.

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SKUs (Stock Keeping Units)

SKUs are specific variants of a product. For example, a medication might come in different dosages or package sizes. Each variant has its own SKU with its own price and stock level.

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Orders

When a patient completes a checkout, an order is created. The order contains the products the patient requested and moves through the RxScale workflow: doctor review, prescription signing, pharmacy assignment, and fulfillment.

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Prescriptions

A prescription is the medical document associated with an order. It is created when a doctor reviews and approves the patient’s medication request, and becomes legally valid once the doctor signs it with a qualified electronic signature.

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Setting Up Your Integration

1

Get your API credentials

Contact your RxScale account manager to receive your Management API credentials. These include an API key that you will use to authenticate your requests.
2

Set up your shop

Work with your account manager to configure your shop in the RxScale system. This includes setting up your product catalog, pricing, and any custom questionnaires for patient intake.
3

Configure your products

Add products and SKUs to your catalog. Each product needs at least one SKU with pricing and stock information. See Products and SKUs for details.
4

Set up webhooks

Register webhook endpoints to receive real-time notifications about order and prescription status changes. See Webhooks and Notifications for details.
5

Test your integration

Use the development environment to test your integration before going live. The development base URL is https://api.rxscale-dev.com.
6

Go live

Once testing is complete, switch to the production environment at https://api.rxscale.com and start processing real orders.

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Understanding the Order Flow

Here is a simplified view of how an order flows through the system: 
Patient places order in your shop
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           v
   Order created in RxScale
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           v
   Doctor reviews prescription
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           v
   Doctor signs prescription (QES)
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           v
   Order routed to pharmacy
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           v
   Pharmacy prepares and ships
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           v
   Patient receives medication
For a detailed explanation of every status and transition, see Orders and Prescriptions.

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Next Steps