Skip to main content

​
Video Meetings

The Doctor Portal includes a video meeting feature that lets you conduct consultations with patients remotely. This page explains how to join meetings and manage your availability.

​
Joining a Video Meeting

When a patient is scheduled for a video consultation, you can join the meeting directly from the Doctor Portal.
1

Go to the Meeting section

Navigate to the Meeting section from the sidebar.
2

Select a meeting room

Choose the meeting room you want to join. Meeting rooms may be organised by your organisation based on specialisation or availability.
3

Join the consultation

Click to join the meeting. Your browser will request access to your camera and microphone. Allow these permissions to proceed.
4

Conduct the consultation

You are now in the video call with the patient. Conduct your consultation as you would in person.

​
Meeting Room Selection

Your organisation may have multiple meeting rooms configured. Each room can serve a different purpose, such as:
  • General consultations — For standard patient appointments.
  • Follow-up consultations — For patients who need additional discussion after an initial review.
  • Specialist rooms — For consultations related to specific medical areas.
Check with your organisation’s administrator to understand how meeting rooms are set up for your team.

​
On-Demand Consultations

In addition to scheduled meetings, the Doctor Portal supports on-demand consultations. This means patients can request an immediate video call, and available doctors can pick up the consultation. When an on-demand consultation request comes in:
  1. You will see a notification in the Meeting section.
  2. You can choose to accept the consultation.
  3. Once accepted, the video call begins immediately.
On-demand consultations work best when your organisation has clear guidelines about doctor availability and response times.

​
Technical Requirements

For the best video consultation experience:
  • Use a modern web browser (Chrome, Firefox, Edge, or Safari).
  • Ensure you have a stable internet connection.
  • Use a headset or earphones to reduce echo.
  • Make sure your camera and microphone permissions are enabled in your browser settings.

​
Frequently Asked Questions

If a patient is having trouble connecting, they can try refreshing their browser or switching to a different browser. If the issue persists, contact the support team for assistance.
Recording policies depend on your organisation’s settings and local regulations. Check with your administrator for details.
The Doctor Portal is optimised for desktop browsers. While it may work on mobile devices, we recommend using a desktop or laptop computer for the best experience.