Getting Started
This page walks you through logging into the Doctor Portal for the first time, setting up your account, and finding your way around the dashboard.Logging In
The Doctor Portal uses Auth0 for secure authentication. To log in:1
Open the Doctor Portal
Navigate to the Doctor Portal URL provided by your organisation. This is typically a link shared by your administrator.
2
Enter your credentials
Enter the email address and password associated with your RxScale account. If your organisation uses single sign-on (SSO), you may be redirected to your organisation’s login page.
3
Complete two-factor authentication
If two-factor authentication is enabled for your account, follow the prompts to verify your identity.
4
You are in
After successful authentication, you will be taken to the Doctor Portal dashboard.
If you have not received login credentials, contact your organisation’s administrator or your RxScale account manager.
If Your Session Expires
For security, your login session expires after a while. When it does, the portal takes you to the login page, and after you log in again you return to the page you were working on. Text you had not saved yet is kept as a draft in your browser tab: patient notes, meeting notes, the details of a meeting you were recording, and appointment outcome notes. When you open the same patient, meeting or appointment again, the text is filled back in and marked Draft restored. Save it as usual, or select Discard to throw it away. Drafts are stored only in your browser tab, not on RxScale’s servers. They are deleted when you close the tab or log out, and they are not shown to another account signed in on the same computer.First-Time Setup
When you log in for the first time, take a moment to:- Check your profile. Make sure your name and contact information are correct. Your name will appear on signed prescriptions.
- Review your organisation settings. Confirm that you are associated with the correct organisation. If you work with multiple organisations, you can switch between them from the dashboard.
- Familiarise yourself with the navigation. Spend a few minutes exploring the sidebar to understand where everything is.
Navigating the Dashboard
The Doctor Portal is organised around a sidebar with the following sections:Home
The Home screen gives you a quick snapshot of what needs your attention. You can see how many prescriptions are waiting for review and how many are ready for signing.Prescriptions
The Prescriptions section lets you browse all prescriptions. You can filter by status to find prescriptions that are waiting for review, already approved, signed, or declined. Use the search field to find prescriptions by the patient’s first name, last name or email address, or by the prescription ID. Every word you type has to match, in any order: Müller Anna and Anna Müller both find Anna Müller, and a single word such as Müller finds every patient with that name.Patients
The Patients section provides a searchable list of all patients in your organisation. You can view individual patient records, including their prescription history and any tags that have been applied.Sign Center
The Sign Center is where you go to electronically sign approved prescriptions. Prescriptions that have been approved but not yet signed will appear here. You can sign them individually or in batches.Meeting
The Meeting section lets you join video consultations with patients. You can select a meeting room and connect with patients for on-demand consultations.Next Steps
Now that you know your way around, learn how to:- Review prescriptions in the Anamnesis Center
- Sign prescriptions in the Sign Center
- Manage patients and their records