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Signing Prescriptions

After you approve a prescription, it needs to be electronically signed before it can be sent to a pharmacy. The Sign Center is where you do this.

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The Sign Center

The Sign Center shows all prescriptions that have been approved and are waiting for your electronic signature. You can see how many prescriptions are in your signing queue from the counter displayed in the Sign Center.

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How Signing Works

RxScale uses YouSign as the signing provider for qualified electronic signatures (QES). A QES has the same legal validity as a handwritten signature and is required for prescriptions to be legally valid in Germany and the EU.
1

Open the Sign Center

Navigate to the Sign Center from the sidebar. You will see a count of prescriptions waiting to be signed.
2

Review the queue

The Sign Center shows the prescriptions that are ready for signing. You can review the details of each prescription before signing.
3

Sign prescriptions

You can sign prescriptions individually or use batch signing to sign multiple prescriptions at once. Batch signing saves you time when there are several prescriptions waiting.
4

Authenticate with YouSign

When you initiate the signing process, you will be prompted to authenticate through YouSign. This ensures that only you can apply your signature.
5

Signing is complete

Once signed, the prescription status changes to “signed”. The prescription is now legally valid and the associated order moves forward to a pharmacy.

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Batch Signing

Batch signing lets you sign multiple prescriptions in a single session. This is especially useful when you have reviewed and approved several prescriptions and want to sign them all at once, rather than going through the signing process for each one individually. When you use batch signing:
  1. The Sign Center groups eligible prescriptions together.
  2. You authenticate once through YouSign.
  3. All selected prescriptions are signed in one batch.
  4. Each prescription receives its own individual qualified electronic signature.
Batch signing can significantly speed up your workflow. If you review prescriptions throughout the day, consider signing them in batches at set times.

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Queue Counter

The Sign Center displays a counter showing how many prescriptions are waiting for your signature. This helps you keep track of your signing workload at a glance without needing to open the Sign Center each time.

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What Happens After Signing

Once a prescription is signed:
  1. The prescription status changes to signed.
  2. The associated order status moves to waiting for pharmacy.
  3. The order is routed to an appropriate pharmacy for fulfillment.
  4. The patient and pharmacy are notified.

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Downloading Signed Prescriptions

You can download signed prescriptions as a ZIP file. This is useful for record-keeping or if you need to share a copy of the signed prescription. The downloaded file contains the prescription document with your qualified electronic signature.

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Frequently Asked Questions

Signing requests have an expiration window. If a signing request expires before you sign it, a new request may be created automatically. It is best to sign prescriptions promptly after approval.
Once a prescription is signed with a qualified electronic signature, it cannot be unsigned. If there is an issue with a signed prescription, contact the support team.
If you encounter issues during the YouSign authentication step, try again. If the problem persists, contact the support team for assistance.