Reviewing Prescriptions
The Anamnesis Center is where you review prescription requests from patients. This page explains how the review process works and what actions you can take.
The Anamnesis Center
The Anamnesis Center is your main workspace for reviewing prescriptions. When patients submit orders that require a prescription, those requests arrive here for your review.
Prescriptions appear in a queue and are presented to you one by one (or grouped by order, depending on your organisation’s configuration). This focused approach helps you give each prescription the attention it deserves without being overwhelmed by a long list.
What You See During Review
When you open a prescription for review, you will see:
- Patient information — The patient’s name, date of birth, and relevant medical details.
- Questionnaire responses — The patient’s answers to the medical questionnaire (anamnesis) associated with the requested medication.
- Requested medication — The specific product and dosage the patient is requesting.
- Patient history — Previous prescriptions and any relevant notes from past reviews.
Actions You Can Take
After reviewing a prescription, you have three options:
Approve
If the prescription is medically appropriate based on the patient’s information and questionnaire responses, approve it. The prescription will then move to the Sign Center, where it needs to be electronically signed before it can be sent to a pharmacy.
Decline
If the prescription is not appropriate, decline it. When you decline a prescription, you will be asked to provide a reason. This note is important because:
- It helps the patient understand why their request was not approved.
- It creates a record of your clinical decision.
- It may be shared with the patient or the support team.
Always include a clear and professional reason when declining a prescription. This is a required step.
On Hold
If you need more information before making a decision, you can place the prescription on hold. When placing a prescription on hold, add a note explaining what additional information is needed. The support team will follow up and the prescription will return to your queue once the situation is resolved.
What Happens After Your Decision
| Action | What Happens Next |
|---|
| Approve | The prescription moves to the Sign Center. It will appear in your signing queue, ready for your electronic signature. |
| Decline | The prescription is marked as declined. The patient is notified and the associated order is updated. |
| On Hold | The prescription is placed on hold for the support team to review. It will return to the queue once resolved. |
Tips for Efficient Review
- Review prescriptions regularly. Patients are waiting for their medication, so timely reviews make a real difference.
- Read the questionnaire responses carefully. The patient’s answers to the anamnesis questionnaire are your primary source of clinical information.
- Use clear notes. Whether you are declining or placing a prescription on hold, write notes that are specific and actionable.