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Joining your appointment

When it’s time for your appointment, open the join link your provider sent you. The link opens the secure video room directly — no app install or separate account is needed.

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When can I join?

You can open the room from 10 minutes before your scheduled start time until 60 minutes after your scheduled end time. If you arrive earlier, you’ll see a message telling you when the room will open. If you’re more than an hour late, the link won’t open the room. Contact your provider to rebook or join through a new link.

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Steps

1

Open the join link

Click the link in your appointment email, your provider’s site, or the booking confirmation page.
2

Allow camera and microphone

Your browser will ask permission once. Click “Allow” so the doctor can see and hear you.
3

Wait if needed

If your doctor hasn’t joined yet, you’ll see a waiting room. The call starts automatically when they arrive.
4

Meet your doctor

The consultation runs like any other video call. When you’re done, close the tab to leave.

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What you’ll need

  • A modern web browser (Chrome, Firefox, Edge, or Safari) — keep it up to date.
  • A working camera and microphone.
  • A stable internet connection. Wi-Fi or wired both work; mobile data may be choppy.
  • A quiet, private space.

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Troubleshooting

Look for the camera icon in your browser’s address bar — it usually lets you toggle the permission. If your camera is in use by another app (Zoom, Teams), close that app and refresh the page.
Move closer to your Wi-Fi router, or switch to a wired connection. Closing other tabs and apps that use the network can also help.