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Booking your appointment

When your provider sends you a booking link, you land on a hosted RxScale booking page. The page shows the available appointment types and time slots for the doctor or doctors who can see you.

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Steps

1

Open the booking link

Click the link your provider sent. The page loads with your appointment type already selected.
2

Pick a slot

Choose a date and time that works for you. Slots that are no longer available won’t show up.
3

Confirm

Once you’ve selected a slot, confirm it. You have a short window (usually 15 minutes) to finish — after that, the slot returns to availability for other patients.
4

Receive your appointment details

After confirmation, you’ll be redirected back to your provider’s site (or shown a success page) with your appointment time and the join link.

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Rebooking

If you need to move your appointment to a different time, look for the rebook option on your provider’s site or in the appointment email. Whether rebooking is allowed — and how close to the appointment you can do it — depends on your provider’s rules. If rebooking isn’t available, contact your provider directly to reschedule.

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Cancelling

You can cancel your appointment from your provider’s site or via the link in your appointment email. A short reason helps your provider’s support team understand what happened, but isn’t always required. Most providers require a minimum notice period to cancel without charge. The booking page or your provider’s policy will tell you the cut-off.

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Frequently asked questions

Slots are held briefly while you confirm. If you took longer than the hold allows, another patient may have taken the slot. Pick a new time and try again.
Check your spam folder first. If it’s still missing, contact your provider — they can resend the confirmation or check whether the booking went through.
Yes — the booking page works on phones and tablets. For the video call itself, a laptop or desktop with a good webcam usually works best.