> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rxscale.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Fulfillment Statuses

> Track fulfillment progress from open to finished

# Fulfillment Statuses

Fulfillment orders track the physical preparation and delivery of medication. Each fulfillment order has a status that shows where it is in the process.

## Status Overview

| Status       | What It Means                                                                                             |
| ------------ | --------------------------------------------------------------------------------------------------------- |
| `OPEN`       | The fulfillment order has been created and is ready for processing. No one has started working on it yet. |
| `PROCESSING` | The order is currently being fulfilled. Items are being picked, packed, or prepared for shipment.         |
| `CANCELLED`  | The fulfillment was cancelled. The order will not be shipped.                                             |
| `FINISHED`   | Fulfillment is complete. The order has been packed, shipped, or handed off for delivery.                  |

## Fulfillment Flow

```
  OPEN
   |
   v
PROCESSING -----> CANCELLED
   |
   v
FINISHED
```

### Step by Step

1. **OPEN** -- A new fulfillment order is created when an order is ready to be physically prepared. This happens after the prescription has been signed and the order has been assigned to a pharmacy.

2. **PROCESSING** -- The pharmacy has started working on the fulfillment. This means items are being gathered and the package is being prepared.

3. **FINISHED** -- Everything is done. The medication has been packed and dispatched. The fulfillment process is complete.

4. **CANCELLED** -- If the fulfillment needs to be stopped (for example, because the order was cancelled or reassigned), it moves to this status. A fulfillment can be cancelled from either the OPEN or PROCESSING state.

## Related Topics

* [Pharmacy Order Statuses](/help-center/pharmacy-order-statuses) -- See what each status means from the pharmacy's perspective.
* [Order Statuses](/help-center/order-statuses) -- Understand overall order statuses.
* [Delivery Types](/help-center/delivery-types) -- Learn about shipping and delivery options.