> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rxscale.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contacting Support

> How to contact shop support from the Pharmacy Portal

# Contacting Support

The Pharmacy Portal provides built-in support contact options so you can quickly reach the support team for any shop linked to your account. You can contact support either for general inquiries or regarding a specific order.

## General Support Contact

To contact support for a shop:

<Steps>
  <Step title="Open the support dialog">
    On the Prescriptions page, click the **Contact Shop Support** button in the header area. This button is available whenever at least one of your linked shops has a support email configured.
  </Step>

  <Step title="Select a shop (if applicable)">
    If your account is linked to multiple shops, a dropdown appears so you can select which shop's support team you want to contact. If you are linked to only one shop, it is selected automatically.
  </Step>

  <Step title="Choose a contact method">
    The dialog shows the support email address and offers two options:

    * **Copy email address** -- Copies the support email to your clipboard so you can paste it into your preferred email client.
    * **Open mail program** -- Opens your default email application with the support address, a pre-filled subject line, and a message template ready for you to complete.
  </Step>
</Steps>

## Order-Specific Support

When you need help with a particular order, you can contact support directly from the order row:

<Steps>
  <Step title="Find the order">
    Locate the order in the Prescriptions table.
  </Step>

  <Step title="Open the support dialog">
    Click the actions menu on the order row and select **Contact Support**. The dialog opens with the order details (order name and ID) already included.
  </Step>

  <Step title="Select a shop (if applicable)">
    If the order's pharmacy is linked to multiple shops, choose the relevant shop. Otherwise, the shop is pre-selected automatically.
  </Step>

  <Step title="Choose a contact method">
    As with general support, you can either copy the email address or open your mail program. When using the mail program, the subject and message body are pre-filled with the order name and ID for reference.
  </Step>
</Steps>

## When Is Support Available?

The support contact options are visible whenever at least one shop linked to your account has a support email address configured. If you do not see the support button, it means no support email has been set up for your shops yet. Contact your organisation administrator or RxScale account manager to configure support email addresses.

<Note>
  The support email address is configured per shop. If your pharmacy works with multiple shops, each shop may have a different support contact.
</Note>

## Related Topics

* [Processing Orders](/for-pharmacists/processing-orders) -- How to view, accept, and complete orders.
* [Settings](/for-pharmacists/settings) -- Configure your pharmacy account and preferences.
* [FAQ](/for-pharmacists/faq) -- Answers to common questions.