> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rxscale.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Requesting a prescription
> How an online prescription request works, what the review fee pays for, and how to follow your request
# Requesting a prescription
Some providers let you ask for a prescription online, without an appointment and without an
account. You open the link they give you, confirm your email address, answer a few questions, say
what you are asking for, name the pharmacy that should receive the prescription, and pay a review
fee. A doctor then reads your request and decides.
Not every provider offers this. If yours does, they will send you a link or publish one — the
address ends in the name of their storefront. There is nothing to install and no account to create.
**Confirming your email address is the first step, not the last.** Nothing else is collected until
you have opened the link we email you, and nothing is charged until the end. Your request, and
everything your provider later records about it, is filed under the address you confirmed — so it
has to be one you can actually open.
What the fee pays for
This is the part worth reading twice, because it does not work like an online shop.
* **You are paying for a doctor's review.** That review is the whole of what the fee buys.
* **You are not buying medicine.** No medicine is included in the price, and none is dispensed by
the provider you are paying.
* **You are not buying a prescription.** The doctor may decline your request after reading it.
A decline is a normal outcome of a review, and the fee is kept because the review was carried
out.
* **You will not receive the prescription yourself.** If one is issued, it goes to the pharmacy
whose email address you entered. That pharmacy contacts you about the medicine, what it costs,
and how it reaches you.
* **Anything the pharmacy charges is separate.** The medicine is not paid for here.
* **An invoice comes from your provider, not from the storefront.** The fee is paid to your
provider, so an invoice for it is theirs to issue — see [Getting an
invoice](#getting-an-invoice) below.
Refunds are not automatic. If you believe your fee should be returned, write to the support address
shown on the storefront. Each request is looked at case by case.
Getting an invoice
**Your provider issues the invoice for the review fee. The storefront does not.** The money you pay
goes to the provider whose storefront you used, so an invoice for it is theirs to write, with their
own legal and tax details on it.
If you need one — for an insurer, an employer, or your own records — write to the support address
shown on the storefront and ask them for it. Tell them what you paid and when. The payment appears
on your bank or card statement as **Prescription review**.
What the storefront can tell you is what you paid: the amount, the date, and the VAT included in it.
That is a record of a payment, not an invoice, and it does not stand in for one.
Before you start
You will need:
* The link from your provider.
* **An email address you can open right now.** The first thing the storefront does is email you a
confirmation link, and nothing else can be filled in until you have opened it.
* **The email address of the pharmacy that should receive your prescription.** Ask the pharmacy for
it if you are not sure — a wrong address means the prescription goes nowhere.
* Your name and your home address.
* A payment method. You are taken to a payment provider to pay and brought back afterwards.
Fill the form in one sitting, starting from the confirmation link. Nothing you type is stored on
your device, so closing the tab or reloading the page before you pay means starting again — open
the confirmation link again and begin from there.
Steps
Type your email address and we send you a link. Open it — on this device or any other — and the
form starts there.
The link is valid for one hour and can be opened more than once, so a reload does not cost you
a new one. Nothing has been charged at this point, and nothing will be until the last step.
This is what makes the request yours. Your provider files it under this address, and it is the
address they use if they need to reach you about it.
The storefront opens with a short questionnaire set by your provider. Your answers are what the
doctor uses to decide whether they can help you, so answer them as accurately as you can.
Name each medicine you would like the doctor to consider — up to 20 of them. You can add a
dosage in your own words ("one tablet in the morning") and a quantity. The dosage is optional;
the doctor decides the final one. You never need a PZN or any other product code.
What you write here is a request, not an instruction. A doctor reads it and decides — they may
prescribe something else, a different amount, or nothing at all.
Two things are asked for, and they are not interchangeable:
* **Your pharmacy's email address**, which is where the signed prescription is sent. Check it
carefully. This one is not confirmed by email — it is a business's own published address, and
you are not claiming to control it.
* **Your home address**, so the pharmacy knows who the prescription belongs to. The country is
a two-letter code, for example `DE`.
Your own email address is shown here but cannot be edited: it is the one you confirmed at the
start, and it is what the request is filed under. To use a different one, start again and
confirm that address instead.
Some storefronts ask for a few more details before a request can be reviewed, and most ask you
to read and confirm one or more texts before you can continue.
The last page before payment repeats what the fee buys, lists the medicines you named, and
shows the amount. Read it — it is the same summary as the section above, written for the
request you have just filled in.
You are taken to a payment provider, and brought back to a status page afterwards. Your request
only reaches a doctor once the payment has been confirmed.
Following your request
After paying you land on a status page for your request. Its address contains a tracking code, so
**keep the link** — it is the only way back to that page. Anyone who has the link can see the
status, so treat it as private. It stops working after a while, and your provider can withdraw it.
The page shows how far along your request is and nothing else. It does not show the prescription,
and there is no way to download one — the prescription goes to your pharmacy, not to you.
The page follows your request through both halves of it: your payment first, and then the doctor's
decision. It tells you when a prescription has gone to your pharmacy and it tells you when the
doctor declined — a decline is a normal outcome of a review, and the page says so rather than
leaving you waiting for an answer that is not coming.
The page does not say **why** a doctor declined. That reasoning is written by the doctor and is not
published to the status page. If you want to ask about it, contact the storefront.
If you have just paid and the page still says it is waiting, leave it open for a few seconds.
Confirmation usually arrives quickly, but the page stops checking after a while and asks you to
reload. Once your payment is through, the page no longer refreshes on its own — come back to the
same link later to see what the doctor decided.
What each status means
| Status | What it means |
| ------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Waiting for your payment** | Your payment has not reached us yet. If you have just paid, this can take a few seconds. |
| **Your payment did not go through** | No money has been taken and your request has not been sent for review. You can start again from your provider's link. |
| **Your payment has arrived** | Your review fee has been paid and your request is being passed to a doctor. Usually a moment; come back to the same link. |
| **Your request is with a doctor** | A doctor will read your request. The outcome reaches you here, and through your pharmacy. |
| **A prescription has been sent to your pharmacy** | The doctor issued a prescription and sent it to the pharmacy you named. That pharmacy contacts you about the medicine, what it costs and how it reaches you. You do not receive the prescription yourself. |
| **No prescription was issued** | A doctor read your request and decided not to prescribe. Nothing has been sent to your pharmacy, and nothing further happens with this request. The review fee is not returned — see below. |
| **Your review fee has been refunded** | The money has been returned to the account you paid from. It can take a few days to appear. |
| **Something needs a person to look at it** | Your payment arrived but your request did not reach a doctor. Contact the storefront so this can be sorted out. |
**A decline does not return your fee.** You paid for a doctor's review, and the review was carried
out. If you believe your fee should be returned, write to the support address shown on the
storefront — each request is looked at case by case, and refunds are not automatic.
If something goes wrong
* **You lost the status link.** It is shown to you once and cannot be recovered or resent, so
contact the storefront's support address and they can look your request up. Do not submit and pay
for a second request in order to get a new link — that is a second review fee.
* **The confirmation link does not work.** It is valid for an hour, works only on the storefront
it was sent for, and stops working once you have sent your request. Ask for a new one from the
storefront's first page and open it within the hour.
* **The confirmation email has not arrived.** Check the spam folder, then ask for another. If none
arrives, the address may be mistyped — try it again carefully. There is a limit on how many links
can be sent in a short time, so wait a minute between attempts.
* **The storefront says it cannot take payments.** Nothing has been charged. Try again later or
contact your provider.
* **You entered the wrong pharmacy address.** Contact the storefront's support address as soon as
you notice. Once a prescription has been sent, it has been sent.
* **You were asked to read the terms again.** The text you agreed to was updated while you were
filling in the form. Read the new version and continue — nothing you typed is lost.
* **You were told there had been too many attempts.** Wait a minute and try again.
How your data is handled
Your questionnaire answers, your name and your address are sent to your provider, who is
responsible for them. The doctor reviewing your request sees them; so does the pharmacy you named,
once a prescription is issued.
Your provider decides how long what you submitted here is kept, and can have it erased. For full
details on how your data is handled, and for any request about your own data, ask your provider —
they hold the privacy notice that applies.
Frequently asked questions
No. There is no account, no password and no login. You confirm your email address once, at the
start, by opening a link we send you — and that is the whole of it. Nothing is kept for you to
log back into.
Because your request is filed under it. The doctor's review, the prescription that may follow
and anything your provider needs to tell you about it all attach to that address — so it has to
be one you control, not just one somebody typed. It also means nobody can start a request, or
pay a fee, in your name.
No. If a prescription is issued it is sent to the pharmacy whose email address you entered.
Your own email address is used to confirm the request is yours, and to recognise you if you
come back.
Not automatically. You paid for a review, and the review happened. If you believe your fee
should be returned, write to the support address shown on the storefront — each request is
looked at case by case.
Ask your provider — the invoice is theirs to issue, not the storefront's. Write to the support
address shown on the storefront and tell them what you paid and when. The payment appears on
your bank or card statement as **Prescription review**.
You can ask. Naming a medicine tells the doctor what you are looking for, but it does not
decide the outcome. The doctor may prescribe something else, a different amount, or nothing.
No. Product codes are the doctor's job, not yours. Describe the medicine in your own words.
That is between you and the pharmacy, and it is not paid here. The pharmacy contacts you about
the medicine, its cost and how it reaches you.
Nothing you type is stored on your device — that is deliberate, so your answers do not outlive
the tab on a shared computer. Open your confirmation link again and start from there; it works
for an hour and does not have to be requested again.
Yes. The pages work on phones and tablets.
## Related topics
* [Overview](/for-patients/overview) — What else your provider may offer through RxScale.