> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rxscale.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Joining your appointment

> Open the video room and meet your doctor

# Joining your appointment

When it's time for your appointment, open the join link your provider sent you. The link opens
the secure video room directly — no app install or separate account is needed.

## When can I join?

You can open the room from **10 minutes before** your scheduled start time until **60 minutes
after** your scheduled end time. If you arrive earlier, you'll see a message telling you when
the room will open.

If you're more than an hour late, the link won't open the room. Contact your provider to
rebook or join through a new link.

## Steps

<Steps>
  <Step title="Open the join link">
    Click the link in your appointment email, your provider's site, or the booking confirmation
    page.
  </Step>

  <Step title="Allow camera and microphone">
    Your browser will ask permission once. Click "Allow" so the doctor can see and hear you.
  </Step>

  <Step title="Wait if needed">
    If your doctor hasn't joined yet, you'll see a waiting room. The call starts automatically
    when they arrive.
  </Step>

  <Step title="Meet your doctor">
    The consultation runs like any other video call. When you're done, close the tab to leave.
  </Step>
</Steps>

## What you'll need

* A modern web browser (Chrome, Firefox, Edge, or Safari) — keep it up to date.
* A working camera and microphone.
* A stable internet connection. Wi-Fi or wired both work; mobile data may be choppy.
* A quiet, private space.

## Troubleshooting

<AccordionGroup>
  <Accordion title="The join link says 'Appointment is outside the join window'">
    You're either too early or too late. The room opens 10 minutes before the appointment and
    stays open for an hour after. Check the time and try again.
  </Accordion>

  <Accordion title="My camera or microphone isn't working">
    Look for the camera icon in your browser's address bar — it usually lets you toggle the
    permission. If your camera is in use by another app (Zoom, Teams), close that app and
    refresh the page.
  </Accordion>

  <Accordion title="The video keeps freezing">
    Move closer to your Wi-Fi router, or switch to a wired connection. Closing other tabs and
    apps that use the network can also help.
  </Accordion>

  <Accordion title="I can't find the join link">
    Check your email, your provider's site, or your booking confirmation page. If it's still
    missing, contact your provider — they can resend it.
  </Accordion>
</AccordionGroup>