> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rxscale.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Booking your appointment

> Pick a time slot for your video consultation

# Booking your appointment

When your provider sends you a booking link, you land on a hosted RxScale booking page. The page
shows the available appointment types and time slots for the doctor or doctors who can see you.

## Steps

<Steps>
  <Step title="Open the booking link">
    Click the link your provider sent. The page loads with your appointment type already selected.
  </Step>

  <Step title="Add a reason">
    Before choosing a time, you can optionally explain why you are booking the appointment. Your
    doctor and provider admins can see this reason, and it may appear in appointment reminders or
    calendar invites.
  </Step>

  <Step title="Pick a slot">
    Choose a date and time that works for you. Slots that are no longer available won't show up.
  </Step>

  <Step title="Confirm">
    Once you've selected a slot, confirm it. You have a short window (usually 15 minutes) to
    finish — after that, the slot returns to availability for other patients.
  </Step>

  <Step title="Receive your appointment details">
    After confirmation, you'll be redirected back to your provider's site (or shown a success page)
    with your appointment time and the join link.
  </Step>
</Steps>

## Rebooking

If you need to move your appointment to a different time, look for the rebook option on your
provider's site or in the appointment email. Whether rebooking is allowed — and how close to the
appointment you can do it — depends on your provider's rules.

If rebooking isn't available, contact your provider directly to reschedule.

## Cancelling

You can cancel your appointment from your provider's site or via the link in your appointment
email. A short reason helps your provider's support team understand what happened, but isn't
always required.

Most providers require a minimum notice period to cancel without charge. The booking page or your
provider's policy will tell you the cut-off.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="The slot I picked disappeared while I was filling in details">
    Slots are held briefly while you confirm. If you took longer than the hold allows, another
    patient may have taken the slot. Pick a new time and try again.
  </Accordion>

  <Accordion title="I never received a confirmation">
    Check your spam folder first. If it's still missing, contact your provider — they can resend
    the confirmation or check whether the booking went through.
  </Accordion>

  <Accordion title="Can I book on my phone?">
    Yes — the booking page works on phones and tablets. For the video call itself, a laptop or
    desktop with a good webcam usually works best.
  </Accordion>
</AccordionGroup>